Privacy Policy

1. Introduction

AlphaCore ("we", "our", "us") is committed to protecting the privacy of our clients, website visitors, and service users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, business address
• Business information: company name, ABN, job title, industry
• Technical information: IP address, browser type, device information, access logs
• Service-related data: support tickets, account credentials (encrypted), system configuration data
• Payment information: billing address, payment method details (processed via secure third-party providers)

3. How We Use Your Information

We use personal information for the following purposes:

• Providing, maintaining, and improving our IT services
• Communicating with you about your services, support requests, and account
• Processing invoices and payments
• Sending service updates, security alerts, and technical notices
• Complying with legal obligations and resolving disputes
• Improving our website, services, and customer experience

4. Disclosure of Information

We may share your personal information with:

• Service providers and partners necessary to deliver our services (e.g., hosting providers, software vendors)
• Professional advisors such as lawyers, accountants, and auditors
• Government authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes encrypted storage, access controls, network security monitoring, and regular security audits.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely destroy or de-identify it.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time

8. Cookies and Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Email: support@alphacore.com.au
Phone: 08 6244 3350
Address: Perth, Western Australia